![]() Moreover, if either of the ‘sad’ faces is clicked a web screen requests a little more information on the issue. This means that when selected, it registers the satisfaction rating for that staff member sending the email. In this email signature template, each of the smiley faces is active. Note the simplicity of the email signature template – See the example below. We proposed a solution using an email signature survey that incorporated a request for a quick rating. Specifically, they wanted an email signature solution using emoticons – Smiley Faces that can be used within everyday emails. With this in mind, AWP brought us in to provide a method to get feedback from customers. Customer service performance had previously been measured used annual customer satisfaction surveys to record performance, and by the level of complaints received, but looking for a more proactive tool with which to gauge customer satisfaction. AWP has over 4,000 employees working on projects, supported by a large team dedicated to customer service. These include flagging, safety consulting, and equipment. They also offer a variety of traffic control products and services for construction projects and events. AWP provide traffic control to 19 states and parts of Canada. ![]() This was the issue for AWP Area Wide Protective. How to use email signature feedback with smileys to deliver a customer review.
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